Realhub Systems (ABN 48 608 435 990)
Phone: 02 9029 4025
We are committed to protecting the privacy of all personal information that we collect from you and to complying with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
We collect your personal information primarily to enable us to provide you with services. We may also use this information to promote or market related products or services to you. If you choose not to provide certain personal information, we may not be able to provide you with the products or services you require, or an appropriate level of service.
“Personal information” is information or an opinion about an identified individual or an individual who is reasonably identifiable whether or not the information is correct and not whether it is recorded in a material form or not.
The personal information that we collect includes:
We will collect personal information directly from you when:
We also use other external service providers for the following purposes:
We may collect cookies from you about your visit to our website to help us to improve our website. Cookies are small information files which are sent to your computer’s hard drive or mobile device when you visit a website and it will recognise your device on future visits. For example, we may collect the time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information. For information on disabling these cookies, please go to the privacy settings section within your browser
We may also use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our products and services for you. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request. We store the data generated by Google Analytics securely and do not share it with third parties.
We will only use your personal information in accordance with the APPs set out in the Privacy Act. We will not sell your personal information to any third party for commercial purposes.
We may use your personal information for the following purposes:
We will not use your personal information for direct marketing purposes unless you have been given an opportunity to opt out of receiving direct marketing communications or unless you have otherwise consented to direct marketing. We will also ensure that you have the opportunity to “opt out” of receiving any further marketing material.
In providing our products or services, we may disclose your personal information to:
You can withdraw your consent to our disclosure of your personal information by advising us in writing at any time.
We will not disclose your personal information to anyone, other than as set out in this policy, unless:
Our related entities and some of our service providers (including information technology service providers) may be located outside of Australia and, as a result, personal information collected and held by us may be transferred overseas. The countries in which these recipients may be located will vary from time to time, but may include New Zealand and the United States of America.
We may hold your personal information in a number of ways, including:
Where your personal information has been collected from our, or our service providers, they may also hold copies of your personal information. We may combine personal information we receive about you with other information we hold about you. We will store your personal information in a secure environment where it is protected by a combination of physical and technological measures. We have taken all reasonable steps to carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction.
You have a right to access your personal information. You may request details of your personal information by contacting our Privacy Officer at firstname.lastname@example.org
We will take reasonable steps to ensure your personal information is accurate, complete and up to date. If you believe that any personal information we hold about you is not accurate, complete or up to date, then please contact our Privacy Officer at email@example.com
We will take all reasonable steps to ensure your personal information is kept secure.
We may enter into arrangements with third parties to store data, including personal information we collect, outside of Australia. We will take reasonable steps to ensure that the third parties do not breach the APPs. The steps we will take may include ensuring the third party is bound by privacy protection obligations which are the same (or substantially the same) as those which bind us and requiring that the third party have information security measures approved by us.
If you believe that we have interfered with your privacy in our handling of your personal information, you may contact or lodge a complaint with our Privacy Officer and, if not resolved to your satisfaction, with the Australian Privacy Commissioner.